FAQ's

Best place to start is to fill in the enquiry form here

Jasmine will then be able to guide you through the next steps. Please note there is no obligation to book in if you do this, we understand you might be exploring other options too, or are not ready to start, but want to know if this is an option for further down the track.

You don’t have to, telehealth is a great option for those who are further away, or a good way to work around schedules.

You also don’t have to stick to one method, you may start with videocall but work your way up to in person, or opt for in person with an occasional telehealth appointment.

If you have a referral, please bring that or send it through. You do not have to bring anything else. All documentation will be sent through to you to complete prior to your first appointment.

Absolutely! Referrals are not mandatory, however they do allow you to access a rebate, so if you are eligible for a referral, it may be beneficial, but it is not required.

With a mental health care plan from a GP, you can obtain a medicare rebate for your sessions. This is for a maximum of 10 sessions per calendar year.

You are not required to have a mental health care plan, you can access sessions without one, however you will not be eligible for a rebate.

Should you have private health insurance, you may be eligible for a rebate (depending on your insurance and cover).

If you are attending through a funded service, payments and rebates will vary based on your service, plan, and funding. This can be discussed individually to ascertain how it relates to you and your cover.

First sessions are basically a ‘get to know each other’ and assessment session. It is focused on getting to know you, your current situation, relevant history, your goals etc. It will feel a bit different to subsequent sessions, as it is the first, but trust the process. This session allows us to get to know you, and be able to ascertain how to best support you.

Standard sessions are 50 minutes in duration and are $260.

The Australian Psychological Society recommends fees for individual sessions of 46-60 minutes with a clinical psychologist to be $311.

Medicare rebates are available with a valid GP referral (rebate = $145.25).

Shorter or longer sessions may be available, depending on suitability.

Letters, support documents, or reports are charged in accordance to time taken to complete them.

The cancellation policy is set out to support a respectful, consistent therapeutic space. The cancellation policy helps to ensure fairness and access to appointments for all clients. If an appointment is cancelled or rescheduled with enough time, it means someone else who is waiting can take that appointment spot. However late cancellations or missed appointments, often means this cannot happen.

In circumstances where you can not make the appointment physically, we offer alternatives like Telehealth appointments.

Our cancellation policy is set out as detailed below:

Cancellations or reschedules require notice of two business days.

E.g., for an appointment at 9am on Monday - any changes need to be made by 9am the Thursday prior to avoid a cancellation fee.

For cancellations or reschedules within this time a cancellation fee will be applied. These fees are detailed below:

- Appointments which are missed completely, or cancelled on the day will incur the full session fee.

- Cancellations/reschedules made within two business days of the appointment will incur a 50% fee.

Please note, there are no medicare rebates for late cancellations, or missed appointments.